Introduction to Design Thinking (Self-paced)

This self-paced Design Thinking course is designed for those seeking to enhance their resilience, effectiveness, and efficiency in problem-solving. Through a human-centered approach, learners will develop skills to better define challenges, improve decision-making, and achieve greater impact.

Design Thinking – Level 1

Solving complex problems is a challenge faced by organizations across all sectors. From developing new services or innovative products to redefining policies or processes, design thinking is a proven methodology that can help your team co-create effective solutions.

Design Thinking Certificate

Earn a recognized Design Thinking certification.

Master a customer-centred approach to drive measurable business outcomes, accelerate decision-making and deliver solutions that scale.

NEW – Advanced Design Thinking: Aligning for Impact

One-day advanced Design Thinking workshop for professionals who have completed Design Thinking Level 1 or a Design Thinking Certificate. Build deeper expertise in team alignment, strategic foresight, and innovation to drive measurable business outcomes.

Design Thinking for Leaders

Strategic Design Thinking-based course for public and private sector leaders. Master tools to guide teams through change, build resilience and foster co-creation with end-users using real-world examples and interactive exercises.

NEW – Leading with Customer Focus

Drive business growth and boost team performance by putting customers at the center. Align teams, break down silos and build practical tools to improve customer satisfaction, loyalty and cross-functional collaboration.

NEW – Introduction to Journey Mapping

Gain practical skills to understand and improve customer experiences. Develop personas, map touchpoints and emotions, uncover pain points and build actionable insights to drive measurable CX improvements in your organization.

Mindsets in Action: Clear Thinking, Better Balance, Less Friction

Two-hour workshop to gain clarity, build better habits and develop mindset agility. Apply practical tools to identify patterns that hold you back and make intentional decisions with real impact at work and in life.

Mindsets in Action: Advanced Practices

Full-day course to build advanced mindset agility, develop strategic thinking and apply proven techniques for high-impact decision-making. Gain tools to reframe complex challenges, align teams and drive measurable outcomes at work and in life.

NEW – Enhancing Employee Experience through Design Thinking

Elevate the employee experience to drive organizational success. Learn to map and enhance the employee journey, boost satisfaction and retention. Foster a more agile and innovative workplace.

NEW – Getting Aligned: Setting Projects Up for Success

Align your team for project success. Learn practical tools and strategies to ensure stakeholders, objectives and execution are aligned from the start. Improve collaboration, reduce risks and drive projects forward with confidence and efficiency.

Digital-Physical Transformation

Harness Digital-Physical transformation for real-world impact. Learn to innovate resilient systems at the intersection of humans, AI, IoT and physical environments. Gain frameworks and practical tools to drive smarter solutions, governance and public policy.

Psychological Safety : Essential Leadership Practices for Thriving Teams

Create psychologically safe teams that thrive. Learn to foster inclusion, encourage risk-taking and embrace diverse perspectives. Gain practical tools to strengthen team trust, avoid groupthink and drive higher performance.

AI in Action: Human-Centred Implementation and Agentic Strategy

Explore AI in action with human-first strategies. This 3-hour workshop helps you move beyond basic prompts to integrate AI into daily work, while reducing repetitiveness and remaining human-focused.

Custom Options for Teams and Organizations

Our customized training option is best suited for teams working on a specific challenge like derisking change management initiatives, or with a goal in mind, like improving culture, communication, and/or mindset, or those looking to increase innovation.