Service Design Foundations
Format: Online
Registration: Individuals and Teams
This is an interactive, one-day workshop that introduces participants to the principles, methods, and practical application of service design in complex organizational environments.
Using a human-centred approach, participants learn to understand user needs, identify service gaps, strengthen organizational alignment, and uncover opportunities for modernization and continuous improvement. The course introduces service blueprinting as a practical tool to visualize the end-to-end service experience and identify opportunities to improve the processes, people, systems, and technologies that support service delivery.
Through hands-on activities, real-world examples, and collaborative exercises, participants will develop practical tools they can apply immediately to improve programs, services, customer experiences, and service delivery.
Course Overview
Based on Spring2 Innovation’s methodology for Human-Centred Design, this course provides participants with a practical foundation in the mindsets, principles, and tools used to design and improve services. Participants will explore creative problem solving, user-centred research, service design methods, and service blueprinting to understand the relationship between user experiences and the people, processes, systems, and technologies that enable service delivery.
Modules
Introduction to Human-Centred Service Design
Understanding Users & Service Needs 
Mapping the Service Experience
Service Blueprinting & Organizational Alignment
Designing for the CustomerWho Should Attend
This course is ideal for professionals involved in service delivery, program design, modernization, digital transformation, customer experience, or continuous improvement, including managers, project teams, business analysts, service designers, and innovation professionals.
Schedule and Pricing
We've found that an applied learning format is the best way to deliver this training - each course is broken out into five separate modules, ensuring learning is applied in the workplace throughout the program.
All of our courses are designed for individuals and teams, equipping participants with practical tools to drive impact. We also offer custom training tailored to your organization's unique goals and challenges.
Upcoming Sessions
2026
October 13-142027
February 16-17 YOUR TEXT September 14-15 November 23-24or Get in touch for more info
Let's talk.
Have questions? Our team will get in touch with you.
