Design Thinking & Change Management

Course 1: Design Thinking, Level 1

We know innovation and adaptability are essential, but how do you enable innovation and implement change? Is it possible to naturally embed an innovation AND change mindset into everything you do as individuals and corporate citizens? Design thinking provides the foundation to do exactly that! In this one-day workshop, you will learn how to solve complex problems leveraging a human-centric approach. We will explore the Five Phases of Design Thinking, using hands-on exercises that will teach you how to break out of a linear-thinking mindset, ensuring you leave with the tools to create more powerful solutions and increase adoption.

Course 1 Topics:

• Basics of Design Thinking
• Understanding Good Design
• Tools & Methods Used in Design Thinking
• Breaking Down Problems
• Designing for the Customer

Learning Objectives:

• Identify the tools and methods used in Design Thinking and how to apply them to real-world challenges.
• Establish methods to recognize and understand citizen and client needs.
• Learn how to apply Design Thinking to enhance and improve citizen and end-user experience while increasing innovation.

Course 2: Change Management

Regardless of size, all departments are continuously experiencing various degrees of change. From large scale departmental transformation initiatives to micro-shifts that drive efficiency or focus, change is constant – and the goal of change of constant – to drive desired business outcomes and results. However, managing change, or more accurately, achieving adoption to drive desired results often eludes even the most successful organizations. The plans are great, the process is solid, the tools are state-of-the-art, but if the people don’t buy-in, the desired results will not be realized to their full potential, or in some cases, at all.In this one-day workshop, you will be introduced to the concepts and terminology of change management, with a focus on various change management methods including the PROSCI© ADKAR and Kotter models.

Course 2 Topics:

• Introduction to Change Management
• Why Change Management Matters
• Barriers to Change Management
• Change Management Models & Frameworks
• Tools
• Change Management & Design Thinking: An Example

Learning Objectives:

• Introduce change management tools, terminology, and concepts focused on the PROSCI© ADKAR, Lewin and Kotter models.
• Identify the building blocks for successful change management.
• Explore barriers to change management and how to address them.

Course 3: The Power Couple

Change is critical for governments to succeed and thrive – and people are at the heart of every change management program. Whether your department needs to change to adapt to client needs, new technologies, or business goals, an effective communications strategy is essential to manage change successfully.This one-day workshop, anchored in design thinking and change management best practices, will introduce the concepts, framework, and methodology needed to build an effective change management communication strategy that will build buy-in and sign-up.

Course Topics:

• Aligning the Design Thinking & Change Management Methodologies
• Buy-In vs. Sign-Up
• Communication Plan Framework
• Building Support & Sponsorship with Communication

Learning Objectives:

• Learn how to communicate up and across.
• Establish a framework for building a targeted communication strategy and roll-out plan.
• Explore how to use the design thinking approach and change management principles to increase the effectiveness of your communication strategy.

• Increase adoption of their programs, policies, and projects;
• Gain an understanding of how to apply design thinking and change management;
• Are looking for a high-level overview of the concepts, terminology and supporting tools of design thinking and change management;
• Identify practical applications to derive value quickly from this newly acquired knowledge.