Service Design Level 1
Format: Online
Registration: Individuals and Teams
Organizations across every sector struggle to solve complex challenges, whether it's creating new services, improving processes or adapting to change. Without a shared approach, teams often work in silos, leading to misalignment, missed opportunities and solutions that don't fully meet user needs.
Our entry-level Service Design course introduces a practical, human-centred framework that gives your team a common language and foundation. As a beginner-friendly course, it focuses on core principles, simple tools and guided collaboration so anyone can confidently start applying service design.
With this training, you will build the skills to co-create smarter solutions, strengthen collaboration and spark continuous innovation, setting a strong foundation for more advanced transformation work.
Course Overview
Based on Spring2's Methodology for Service Design, this introductory course on service design will provide an overview of the design mindset. An introduction to creative problem solving and the various tools in a design thinker's toolkit along with how this integrates with the processes and tools for implementing services. This course will guide participants through the phases of design thinking and service blueprinting using case studies and activities to give them the tools to apply service design to their work.
Modules
Basics of Design Thinking
Understanding Good Design
Tools & Methods Used in Design Thinking
Breaking Down Problems
Designing for the CustomerWho Should Attend
Those who want to approach work and challenges from a human-centred perspective and increase communication and collaboration, create new opportunities, improve creativity and alignment across business lines, increase sales and competitive advantages, and create stickiness with clients.
Schedule and Pricing
We've found that an applied learning format is the best way to deliver this training - each course is broken out into five separate modules, ensuring learning is applied in the workplace throughout the program.
All of our courses are designed for individuals and teams, equipping participants with practical tools to drive impact. We also offer custom training tailored to your organization's unique goals and challenges.
Upcoming Sessions
2026
October 13-14
or Get in touch for more info
Let's talk.
Have questions? Our team will get in touch with you.
